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Privacy Policy

This Privacy Policy outlines how Patten and Grant (referred to as “we”, “our”, or “us”) collects, uses, discloses, and safeguards personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)​.
 

1. Introduction

1.1 This Privacy Policy explains:

  • The types of personal information we collect

  • How we collect, store, use, and disclose personal information

  • How individuals can access and correct their personal information

  • How to make a complaint about a breach of privacy laws.

1.2 We are committed to protecting your privacy and ensuring transparency in how we handle personal data.
 

2. Collection of Personal Information

2.1 We collect personal information that is necessary for:

  • Providing our services

  • Conducting business operations

  • Meeting our legal obligations.

2.2 The types of personal information we may collect include:

  • Full name

  • Contact details (phone, email, address)

  • Business and company details

  • Financial information (for billing purposes)

  • User interaction data (via cookies or analytics).

2.3 We collect personal information through:

  • Direct interactions (e.g., website forms, email, phone)

  • Third-party services that provide publicly available information

  • Automated tracking tools (cookies and website analytics).

2.4 If we receive unsolicited personal information, we will assess its relevance and delete it if necessary​.
 

3. Use and Disclosure of Personal Information
 

3.1 We use personal information for the following purposes:

  • Providing and improving our services

  • Managing customer relationships

  • Complying with legal obligations

  • Marketing and promotional activities (with consent).

3.2 We do not disclose personal information to third parties unless:

  • The individual has provided consent

  • It is required or authorised by law

  • It is necessary for business operations (e.g., IT support, payment processing).

3.3 Direct Marketing

  • We may send marketing communications related to our services.

  • You can opt-out at any time by contacting us.

3.4 Cross-Border Disclosure

  • If we need to transfer personal data overseas, we will ensure that the recipient country has adequate privacy protections​.
     

4. Data Security and Retention

4.1 We implement security measures to protect personal information from:

  • Unauthorised access

  • Loss, misuse, or alteration.

4.2 Personal data is retained only as long as necessary for the purposes outlined in this policy or as required by law.
 

5. Access and Correction of Personal Information

5.1 You have the right to request access to your personal information. 5.2 If any information is incorrect, you can request corrections. 5.3 To make an access or correction request, please contact us.
 

6. Complaints Handling

6.1 If you believe we have breached privacy laws, you can lodge a complaint by:

  • Contacting us via email or phone

  • Providing details of the alleged breach.

6.2 We will investigate the complaint and respond within 30 days.

6.3 If you are not satisfied with our response, you may escalate the complaint to the Office of the Australian Information Commissioner (OAIC).
 

7. Changes to this Privacy Policy

7.1 We may update this policy periodically to reflect changes in laws or our business practices. 7.2 The latest version will always be available on our website.
 

8. Contact Information

For any privacy-related inquiries, contact us at:

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